Many factors impact retail success.
My work as a retail manager, corporate trainer, and instructional designer allows me to focus on one of the most critical and fascinating: the People factor.
It is the trainer's job to find and implement answers to some of retail's most intriguing questions:
-- How can we provide new customer service clerks with the skills & confidence they need to make it through that first tough week with a smile; while putting smiles on their customers' faces as well?
-- How can we inspire veteran managers to raise the bar with the new concepts and leadership tools that help them drive the performance and cohesion of their teams?
-- How can we support product introductions with training that is more than just feature bullets; active training that challenges participants to build customer-focused presentations, and motivates them to put their new strategies to work?
-- How do we replace “death by PowerPoint” information dumps with blended active training that is built on the concept of “those who sweat most learn most”.
-- How do we create efficient and scalable corporate training systems that allow retailers and vendors to expand and succeed at the next level?
Over the years, as my training and development roles have changed, many of the questions and solutions have changed as well; but they all still focus on helping companies maximize the value of the "People factor."
What could be more important, challenging, or fun than that?
My work as a retail manager, corporate trainer, and instructional designer allows me to focus on one of the most critical and fascinating: the People factor.
It is the trainer's job to find and implement answers to some of retail's most intriguing questions:
-- How can we provide new customer service clerks with the skills & confidence they need to make it through that first tough week with a smile; while putting smiles on their customers' faces as well?
-- How can we inspire veteran managers to raise the bar with the new concepts and leadership tools that help them drive the performance and cohesion of their teams?
-- How can we support product introductions with training that is more than just feature bullets; active training that challenges participants to build customer-focused presentations, and motivates them to put their new strategies to work?
-- How do we replace “death by PowerPoint” information dumps with blended active training that is built on the concept of “those who sweat most learn most”.
-- How do we create efficient and scalable corporate training systems that allow retailers and vendors to expand and succeed at the next level?
Over the years, as my training and development roles have changed, many of the questions and solutions have changed as well; but they all still focus on helping companies maximize the value of the "People factor."
What could be more important, challenging, or fun than that?